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Minimum Order
Donson Supply has a $60.00 minimum order.
Payment Terms
We accept Mastercard, Visa, American Express and Discover Card. We also accept
checks, however the check must clear before the order will be shipped (avg.10
business day waiting period.)
Purchase orders & Net
Terms
We do accept purchase
orders and will grant net terms accounts to qualifying businesses and organizations.
If you already have a completed credit application from your organization, please
fax it to us at 734-416-0920. Otherwise request a form by calling us at 877-427-4112.
All Corporate/Government/Municipal & Education purchase orders/payments should
be addressed or faxed to:
Donson Supply, Inc.
P.O. Box 700602, Plymouth, MI 48170
Fax: 734-416-0920
In addition to the above, Net 30 terms will also require that we keep a valid credit card number for your
organization on record.
Special Order Merchandise
Any items not listed in our catalog and/or shown on this website would be considered a non-stock item and
available on a "special order" basis. Once ordered, these items cannot be cancelled
or returned. Generally, "special order" items can take 4 to 6 weeks for delivery while our standard stock items take 2 to 4 days. Minimum quantity requirements may also apply.
Shipping Info
Donson Supply ships most orders via UPS ground. Orders that cannot ship via UPS or exceed UPS
size limitations will ship via Common Carrier.
Items that can be taken by UPS will be delivered by UPS 2-3 day ground. Items
are shipped Monday through Friday. Orders placed on the weekend will be shipped
on the following Monday. Orders placed by noon on a weekday will typically ship
the same day. Orders placed after 12 pm will ship the following day. Overnight
shipping is available on some items per special request. These orders must be
placed via telephone and will incur higher shipping charges.
Additional Shipping Cost for Regional Priced Items
Regional priced items may incur additional shipping cost not part of the standard shipping
charges that are presented at check-out. In all cases, the customer is notified prior to
processing the order when it becomes necessary to increase shipping cost over the amount
shown at check-out. Customer can also call prior to placing their order to get a shipping
quote for these regionally priced items.
Regional priced items are those items where the manufacturer’s wholesale prices are different
across the 48 contiguous states. These differences in some cases can be in excess of 100%
(example: an item priced at $20 in Miami might be priced at $100 in Seattle). Regional priced
items are noted on the respective item “Buy Pages”.
To guarantee availability of these items at the advertised price, Donson Supply will often ship
the item from a warehouse in a region of the US where the manufacturer’s prices are lower. Since
the standard shipping charges assigned to an order at check-out assumes the item is shipped from
the nearest warehouse, these shipping charges must sometimes be increased.
Common Carrier
Some items, such as outdoor storage sheds or certain chemicals, cannot ship via UPS. These items must go
by common carrier (freight.) Standard freight charges are $79.50 for items shipping
out of the closest warehouse. If the item is not available in the closest warehouse
it can be shipped from a different part of the country for a higher fee. Otherwise,
out of stock items will be placed on backorder. When an item is shipped common
carrier someone must be at the arrival destination to sign for the item. Depending
on the trucking company, the customer's help may be needed to unload the merchandise.If
no one signs for the item, it will be sent back to the warehouse at the cost
of the customer. Delivery beyond the front door by common carrier incurs a higher
fee. If inside delivery is requested, the charge will be the responsibility
of the customer.
Order Cancellations
If an order is cancelled before the order has shipped, a full refund can be
given to the customer. If an order is cancelled while in transit, a refund for
the product price(s) can be issued, but the customer will be responsible for
any and/or all shipping charges incurred.
Billing Discrepancies
Donson Supply must be notified within five days of receipt.
Returns
In the event you wish to process a return, please contact Donson Supply Customer
Service Monday through Friday 9.00am to 5:00pm EST. Our customer service representative
will issue a return authorization.
Damaged or defective items: You
must notify Customer Service within five days of delivery, and we arrange replacement
and pick up at no cost to you.
Items not damaged or defective
(Return by Customer's choice):
With a return authorization
number, you can return the item to our distribution center via your choice of
shipping method. Non-used, resalable items in original manufacturer's packaging
may be returned within 30 days from the original date of the order.
You will be credited for the price of the merchandise less original shipping
cost and applicable fee below.
Within 10 days of order processing - No restock fee.
11 - 30 days of order processing - 20% restock fee
After 31 days from the original date of order - No Returns
Discontinued, Close-out items - No Returns
Floor Machine Notice (Buffers, Vacuums, etc)
Sales on floor machines are considered final, and cannot be returned to Donson
Supply, Inc. All machines are covered by factory warranties. Repairs must be
handled directly with the manufacturer.
Damages
The carrier who delivers merchandise is responsible
for loss & damages. Acceptance of the shipment from the carrier is
an acknowledgement that the articles delivered were received in good condition
and properly packed. Please inspect before you sign. Do not sign for receipt of damage packaging without verifying that the
items inside the packaging are undamaged. If you do find damage refuse receipt and/or record the damage on documentation before signing. If you discover damage on packages dropped off
by UPS without a signature, contact Donson Supply immediately. We will assist you in resolving the issue.
Disclaimer of Warranty
for Donson Supply, Inc. Site
This site is provided "AS IS" and makes no warranty or statements
regarding any Product or service, either expressed or implied, including the
warranties of merchantability, fitness for a particular purpose, and non-infringement,
unless otherwise stated herein. Neither Donson Supply, Inc nor its employees
state that use of the Donson Supply, Inc website will be uninterrupted or error
free.
While we strive to provide the most accurate information we can, please refer to the manufacturer for complete product details. Manufacturer contact information is available by calling 1-877-427-4112.
Errors on Donson.net
Prices and availability subject to change without notice. Not responsible for
typographical errors. Errors will be corrected upon discovery. Donson Supply
Inc. reserves the right to refuse or cancel any order in the event erroneous
information was used regardless if the order has been processed or not. If an
order has been processed and your credit card has been charged, Donson Supply
Inc. will issue a credit to your credit card in the amount of the charge.
Questions or concerns? Call 1-877-427-4112 (FAX: 734-416-0920) Monday - Friday,
9am - 5pm EST.
Copyright © 2006 Donson Supply, Inc.